Christmas Information

Everything you need to know from the moment you place your order, to fresh pies arriving at your doorstep this Christmas

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Order in advance!

Did you know you can order weeks in advance at Pies by Post?

Choose your preferred delivery date from the delivery date calendar at the checkout and we’ll take care of the rest.

We aim to get your pies to you on your chosen delivery date but we always advise to book with at least 48 hours in mind if you are catering for a special dinner or event, just in case!

Get booked in as soon as you can! Our Christmas delivery slots fill up FAST each year and are often full by the second week of December. Use our delivery date calendar to save your spot early to avoid disappointment.

Last day to place orders for Christmas Delivery: Wednesday 20th December at 3pm* subject to change, whilst slots last.
Final delivery date before Christmas: Saturday 23rd December. 📅

Packaging and Delivery

All our freshly baked produce is delivered in specially designed temperature controlled boxes that stay chilled for up to 48 hours, so all your food arrives super fresh every time you order.

When you order Turner’s Pies by Post they arrive with:

Top quality temperature controlled boxes – Our insulated boxes are assembled with an insulated lining, keeping your pies fresh for up to 48 hours.
Ice Packs – These specially gel packs are frozen placed in your order to ensure your pies arrives chilled (not frozen). They help keep your pies fresh and they can be reused and recycled afterwards.
Double walled corrugated box – Our boxes are stronger and better insulated than ordinary boxes they are specifically designed to contain chilled goods.
Recyclable & reusable – All our packaging has been designed to be reused or recycled. Check out some ideas below!

You receive at least 2 Ice Packs in every box.

Our Ice Packs can be reused or recycled. To recycle our packs, cut the corner and drain the contents down your sink. (The contents is food safe and non toxic).
You can then recycle the plastic with other bags at larger super markets!

Alternatively, why not reuse your packs for picnics and lunch boxes?

As we freshly bake all of our pies to order, as such, we have a three day lead time. Once baked, your pies will be sent out to you overnight via our courier APC. For more insight into this process and for more delivery information check out our Delivery Information page.

Please note that we cannot deliver on a Sunday or a Monday.

How do I track my delivery?

We send our pies to you using our trusted third party courier APC Overnight / First 4 Logistics you can track your parcel and will receive notifications once your pie pack has been collected from us.

To Track your delivery you will need a consignment number (000****) and your postcode. You will receive your consignment number through your automatic email from APC Overnight.

For more delivery information, click here.

Our courier has had instructions to automatically leave your pie pack in a safe place should you or your recipient’s not be in to receive it. You do not have to stay in and wait!

How do I contact Turners Pies by Post?

As you can imagine, our Pies by Post team are extremely busy packing your orders over the Christmas period, as such our telephone line will be closed during key packing hours to give our team enough time to pack and organise your orders. Phone lines will be closed between the hours of 10am – 2pm.

If have a question, we may have the answer on this page or in our FAQs. Alternatively, if you can’t find the answer to your question, please send us an email via our contact form or leave us a voicemail and we will get back to you as soon as we can!

We thank you for your patience at this time.

We respectfully ask that you are kind to our customer service staff during this especially busy period as they will be trying their very best to help you.
There are no automated robots here at Turners Pies by Post, we are only human and we truly want to give you the best service possible!