Frequently Asked Questions
About the Pies
In short, we did. Turner’s Pies. A traditional, family-run bakery, specialising in pies since 1933. Our award-winning products are baked daily, from scratch using only the finest ingredients. Your pies are baked to order and sent for next day delivery.
In 2018 & 2020 we were crowned Supreme Champion at the British Pie Awards with our Steak and Ale Pie & Steak and Stilton Pie with an almost perfect judging score of 99/100. You can’t win them all but most of our pies, at some point, have reached the top of their category (flavour), so ultimately the judging is down to you, our most valued customer.
We can currently only send pies by post in the selection packs available on our website. Join our mailing list and keep your eyes peeled for new products and pack variations.
Where flavours are not specified in the product description you are able to select the flavours of your choice, simply add them to your Pie Pack
For those who wish to sample our wares before stocking up the freezer we have the Introductory Pie Pack containing one large savoury and one fruit pie with full range of flavours to choose from. You can even add some of our delicious sides to this pie pack!
Join our mailing list and we will send you a free delivery voucher code to use at the checkout for your next purchase.
Yes! You can now add extras to select pie packs (if there is enough room in the box!), including our Gravy. Check out the bottom of select pie packs and choose your extras!
All of the pie packs with space to add gravy and sides can be found here
Yes, we have separate Gluten Free Pie Packs. We do not send gluten free pies in the same box with those that contain gluten in order to avoid cross contamination. Our GF range is tested in a laboratory to contain less than 5ppm of gluten. Gluten free pie packs will be dispatched frozen & should be placed in the freezer once received, simply defrost and follow our standard cooking instructions for pie perfection!
Your pies arrive individually boxed and branded with the relevant flavour. Once they have left the box the following markings are on the top of the pies:
Steak & Kidney-S,
Steak & Ales-X,
Steak & Stilton-O,
Minced Beef & Onion-M,
Mushroom & Asparagus – Sunflower seeds on top
Chicken & Ham-Three Leaves,
Chicken Leak & Potato- One Leaf,
Steak & Cheddar-Grated cheese on top,
Butternut Chilli & Cheese – Pumpkin seeds on top,
Turkey, Gammon & Cranberry – Star.
Apple – Heart
Blackberry & Apple – Cut out cross
Cherry – C
Dutch Apple – Small hole
Sweet Mince – Diamond
Treacle – Treacle!
Yes! Delivered by email, on a date of your choice
Pies By Post gift vouchers– AKA the easiest way to win at presents. Simply choose a card, top it up with an amount of your choice, drop in a message and we’ll slide it straight into the lucky person’s inbox on your chosen day.
Ideal for those who want to send the perfect gift for birthdays, Christmas, house warming but can’t choose the right combination of pies to send.
Cooking and Storage
Our pies are ready to eat and delicious served hot or cold.
To reheat, pop into a preheated oven at 180ºC/Gas Mark 4 until golden brown and piping hot throughout.
Large Savoury Pies: 40 Minutes
Individual Savoury Pies: 25 minutes
Fruit Pies: 20 Minutes
Quiches: 15 – 20 Minutes
Times may vary depending on your appliance.
Our pies are baked fresh to order so they will be in top condition in your fridge for 5 days including the day of delivery.
You can double check the Use By date stamped to your outer postal box.
Yes, our pies are baked fresh daily and can be frozen for up to 6 months. Fully defrost the pie before reheating and make sure it’s cooked throughout before serving. Do not refreeze.
We do not recommend freezing our quiches.
Packaging and Delivery
Your pies will arrive safely and carefully packed in a temperature controlled box along with reusable gel ice packs. Our packaging is designed to keep your pies cool for up to 48 hours in transit! Read more on our Delivery Information page.
They will need to be placed in the fridge or freezer on arrival.
Your pies will arrive with a 5 day shelf life and can be frozen for up to six months.
We take care to pack your freshly baked pies so that they get to you in tip top condition. Our specially designed packaging has been proven to protect your pies and keep them fresh and cool.
Our courier APC have a great track record, so you needn’t worry. Between us we keep you updated at every stage so you can be sure of where your pies are. For more information on our courier check our our Delivery Information Page.
We deliver across mainland UK.
We are not currently able to deliver to Ireland or the Scottish Highlands and Islands.
You can check out our unavailable postcodes on our Delivery Information Page
We make all of our pies fresh to order, as such we need a 3 day lead time to prepare, freshly bake, package and send your pies. However you can use our delivery date picker to choose exactly which day you want your pies, you can even pick a up to three months in advance!
Please note that our courier can only deliver Tuesday – Saturday
When you join our mailing list we will send you a free delivery coupon code for use at the checkout of your next purchase. Normally there is a £5.95 postage charge or FREE delivery for orders over £60.
No, you do not need to be home to sign for delivery. Our courier will give you a two hour delivery window and an opportunity to select a safe place to leave your temperature controlled parcel, via email so you don’t have to wait in all day.
You will receive an email from our courier service prior to and on the day of delivery. They will give you a 2 hour time slot on the delivery day. We recommend that you do not delay the arrival of your perishable goods.
When you join our mailing list not only will you be the first to know about new products and developments, you will receive a free delivery coupon code for use at the checkout of your next purchase.
Yes! We love it when our you tell your friends about us, and we like to reward you for it too. Gift £5 off for friends on their first experience with Pies by Post & receive £5 off your next order.
You will receive the discount once your friend’s first order has been delivered, and £5 will come off automatically on your next purchase. You can refer as many friends as you like as long as they are first time Pies by Post customers.
Use the Account section “refferals” to keep an eye on any refferals you have sent and see your rewards come in! You can refer your friends here.
We would love to thank you, our valued customers, for your unwavering support over many years, especially in recent months as we all navigate a particularly difficult economic landscape.
As you are aware, the UK has been grappling with mounting inflationary pressures, resulting in substantial increases in all aspects of our business, including the costs of raw materials, operational expenses, and utilities.
At Turner’s Pies, we remain committed to sourcing and utilising only the finest ingredients and products. Since our last pricing review, we have witnessed a sustained inflationary trend which has affected us all. To uphold the exceptional product quality that defines us and that you are used to, we find ourselves with no option but to implement price adjustments.
Despite the challenging commercial environment, we remain dedicated to fostering positive relationships within the communities surrounding our shops. We sincerely hope that you will continue to support us and relish our products, knowing that they will maintain the impeccable quality standards they have always upheld.
Should you have any questions or require assistance, please do not hesitate to reach out to us at email@example.com or leave a message via our website.leave a message via our website.
The Turner’s Pies team.
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*The code will be sent to your email address and cannot be used in conjunction with Refer A Friend codes (you can always keep it until next time!).