Frequently Asked Questions
In short, we did. Turner’s Pies. A traditional, family-run bakery, specialising in pies since 1933. Our award-winning products are baked daily, from scratch using only the finest ingredients. Your pies are baked to order and sent for next day delivery.
In 2018 & 2020 we were crowned Supreme Champion at the British Pie Awards with our Steak and Ale Pie & Steak and Stilton Pie with an almost perfect judging score of 99/100. You can’t win them all but most of our pies, at some point, have reached the top of their category (flavour), so ultimately the judging is down to you, our most valued customer.
We can currently only send pies by post in the selection packs available on our website. Join our mailing list and keep your eyes peeled for new products and pack variations.
Where flavours are not specified in the product description you are able to select the flavours of your choice, simply add them to your Custom Pie Pack
For those who wish to sample our wares before stocking up the freezer we have the Introductory Pie Pack containing one large savoury and one fruit pie with full range of flavours to choose from.
Join our mailing list and we will send you a free delivery voucher code for use at the checkout of your next purchase.
Gravy is only currently available where listed within with the pie pack. We are working on the addition of gravy option to our boxes. Keep an eye on our mailing list for any updates on this.
Yes, we have separate Gluten Free Pie Packs. We do not send gluten free pies in the same box with those that contain gluten in order to avoid cross contamination. Our GF range is tested in a laboratory to contain less than 5ppm of gluten. Gluten free pie packs will be dispatched frozen & should be placed in the freezer once received, simply defrost and follow our standard cooking instructions for pie perfection!
Our pies are ready to eat and delicious served hot or cold.
To reheat, pop into a preheated oven at 180ºC/Gas Mark 4 until golden brown and piping hot throughout.
Large Savoury Pies: 40 Minutes
Individual Savoury Pies: 25 minutes
Fruit Pies: 20 Minutes
Quiches: 15 – 20 Minutes
Times may vary depending on your appliance.
Our pies are baked fresh to order so they will be in top condition in your fridge for 5 days including the day of delivery.
You can double check the Use By date stamped to your outer postal box.
Yes, our pies are baked fresh daily and can be frozen for up to 6 months. Fully defrost the pie before reheating and make sure it’s cooked throughout before serving. Do not refreeze.
We do not recommend freezing our quiches.
Your pies arrive individually boxed and branded with the relevant flavour. Once they have left the box the following markings are on the top of the pies:
Steak & Kidney-S,
Steak & Ales-X,
Steak & Stilton-O,
Minced Beef & Onion-M,
Chicken & Ham-Three Leaves,
Chicken Leak & Potato- One Leaf,
Steak & Cheddar-Grated cheese on top,
Butternut Chilli & Cheese – Pumpkin seeds on top,
Turkey, Gammon & Cranberry – Star.
Apple – Heart
Blackberry & Apple – Cut out cross
Cherry – C
Dutch Apple – Small hole
Sweet Mince – Diamond
Treacle – Treacle!
Your pies will arrive safely and carefully packed in a temperature controlled box along with reusable gel ice packs.
They will need to be placed in the fridge or freezer on arrival.
Your pies will arrive with a 5 day shelf life and can be frozen for up to six months.
We take care to pack your freshly baked pies so that they get to you in tip top condition. Our specially designed packaging has been proven to protect your pies and keep them fresh and cool.
Our courier DPD have a great track record, so you needn’t worry. Between us we keep you updated at every stage so you can be sure of where your pies are. For more information on our courier check our our Delivery Information Page.
We deliver across mainland UK.
We are not currently able to deliver to Ireland or the Scottish Highlands and Islands.
You can check out our unavailable postcodes on our Delivery Information Page
We make all of our pies fresh to order, as such we need a 3 day lead time to prepare, freshly bake, package and send your pies. However you can use our delivery date picker to choose exactly which day you want your pies, you can even pick a day weeks in advance!
Please note that our courier can only deliver Tuesday – Saturday
When you join our mailing list we will send you a free delivery coupon code for use at the checkout of your next purchase. Normally there is a £5.95 postage charge or FREE delivery for orders over £60.
No, you do not need to be home to sign for delivery. Our courier will give you a one hour delivery window and an opportunity to select a safe place to leave your temperature controlled parcel, via SMS so you don’t have to wait in all day.
You will receive an interactive text message from our courier service prior to and on the day of delivery. We recommend that you do not delay the arrival of your perishable goods.
Yes! Delivered by email, on a date of your choice
Pies By Post gift vouchers– AKA the easiest way to win at presents. Simply choose a card, top it up with an amount of your choice, drop in a message and we’ll slide it straight into the lucky person’s inbox on your chosen day.
Ideal for those who want to send the perfect gift for birthdays, Christmas, house warming but can’t choose the right combination of pies to send.
When you join our mailing list not only will you be the first to know about new products and developments, you will receive a free delivery coupon code for use at the checkout of your next purchase.
Yes! We love it when our you tell your friends about us, and we like to reward you for it too. Gift £5 off for friends on their first experience with Pies by Post & receive £5 off your next order.
You will receive the discount once your friend’s first order has been delivered, and £5 will come off automatically on your next purchase. You can refer as many friends as you like as long as they are first time Pies by Post customers.
Use the Account section “refferals” to keep an eye on any refferals you have sent and see your rewards come in! You can refer your friends here.
Keep your eyes on the pies…
Sign up to our newsletter for FREE DELIVERY on your order, first looks, further discounts & more…
*The code will be sent to your email address and cannot be used in conjunction with Refer A Friend codes (you can always keep it until next time!).