Frequently Asked Questions

WHO BAKED MY PIES? 

In short, we did. Turner’s Pies. A traditional, family-run bakery, specialising in pies since 1933. Our award-winning products are baked daily, from scratch using only the finest ingredients. Your pies are baked to order and sent for next day delivery.

WHICH ARE THE AWARD WINNERS? 

In 2018 we were crowned Supreme Champion at the British Pie Awards with our Steak and Ale Pie with an almost perfect judging score of 99/100. You can’t win them all but most of our pies, at some point, have reached top of their category (flavour), so ultimately the judging is down to you, our most valued customer.  Read more.

CAN I ORDER INDIVIDUAL PIES? 

We can currently only send pies by post in the selection packs available on our website. Join our mailing list and keep your eyes peeled for new products and pack variations. Join now!

CAN I CHOOSE THE FLAVOUR OF MY PIES? 

Where flavours are not specified in the product description you are able to select the flavours of your choice within the product from the dropdown menu.

IS THERE A SAMPLE PACK? 

For those who wish to sample our wares before stocking up the freezer we have the Introductory Pie Pack containing one large savoury and one fruit pie with full range of flavours to choose from. Join our mailing list and we will send you a free delivery voucher code for use at the checkout of your next purchase.

HOW CAN I ADD GRAVY TO MY ORDER? 

Gravy is only currently available where listed within with the pie pack. We are working on the addition of gravy option to our boxes.

DO YOU HAVE A GLUTEN FREE RANGE? 

Yes, we have separate gluten free pie packs. We do not send gluten free pies in the same box with those that contain gluten in order to avoid cross contamination. Our GF range is tested in a laboratory to contain less than 5ppm of gluten.

HOW DO I COOK MY PIES? 

Our pies are ready to eat and delicious served hot or cold. To reheat, pop into preheated oven at 180ºC/gas mark 4 for 25 minutes for small pies and 35 minutes for large pies or until golden brown and piping hot throughout. Times may vary depending on your appliance.

HOW LONG CAN MY PIE BE KEPT IN THE FRIDGE? 

Our pies are baked fresh to order so they will be in top condition in your fridge for 5 days including the day of delivery.

CAN I FREEZE MY PIES? 

Yes, our pies are baked fresh daily and can be frozen for up to 6 months. Defrost the pie before reheating and make sure it’s cooked throughout before serving. Do not refreeze.

HOW CAN I IDENTIFY THE FLAVOUR OF MY PIE? 

Your pies arrive individually boxed and branded with the relevant flavour. Once they have left the box the following markings are on the top of the pies: Steak & Kidney-S, Steak & Ales-X, Steak & Stilton-0, Minced Beef & Onion-M, Chicken & Ham-Three Leaves, Chicken Leak & Potato-, Steak & Cheddar-Grated cheese on top.

HOW WILL MY PIES STAY COLD? 

Your pies will arrive safely and carefully packed in a temperature controlled box. They will need to be placed in the fridge or freezer on arrival. Your pies will arrive with a 5 day shelf life and can be frozen for up to six months. How it works.

WILL MY PIES ARRIVE SAFELY? 

We take care to pack your freshly baked pies so that they get to you in tip top condition. Our specially designed packaging has been proven to protect your pies and keep them fresh and cool. Our courier DPD have a great track record, so you needn’t worry. Between us we keep you updated at every stage so you can be sure of where your pies are. How it works.

WHERE DO YOU DELIVER? 

We deliver across mainland UK. We are not currently able to deliver to Ireland or the Scottish Highlands and Islands. Check your postcode.

WHEN WILL MY PIES BE DELIVERED? 

We usually deliver within 4 working days of your order. Our overnight courier cannot deliver on Sundays or Mondays. If you require delivery further into the future please let us know when you need them by in the order notes box at checkout.

WHAT ARE THE DELIVERY CHARGES? 

When you join our mailing list we will send you a free delivery voucher code for use at the checkout of your next purchase. Normally there is a £4.95 postage charge or FREE POSTAGE for orders over £60. Join mailing list.

DO I HAVE TO BE AT HOME TO SIGN FOR DELIVERY? 

No, you do not need to be home to sign for delivery. Our courier will give you a one hour delivery window and an opportunity to select a safe place to leave your temperature controlled parcel, via SMS so you don’t have to wait in all day.

HOW WILL I KNOW WHEN MY PIES ARE ARRIVING? 

You will receive an interactive text message from our courier service prior to and on the day of delivery. We recommend that you do not delay the arrival of your perishable goods.

DO YOU SELL GIFT VOUCHERS? 

We are working on making gift vouchers available. Why not send a box and include a FREE gift message letting the recipient know why you have sent them such a lovely gift. Just leave your optional message in the box at the checkout.

HOW DO I KEEP UP TO DATE ON THE LATEST PIE NEWS? 

When you join our mailing list not only will you be the first to know about new products and developments, you will receive a free delivery voucher code for use at the checkout of your next purchase. Join now!