Frequently Asked Questions

WHO BAKED MY PIES?

In short, we did. Turner’s Pies. A traditional, family-run bakery, specialising in pies since 1933. Our award-winning products are baked daily, from scratch using only the finest ingredients. Your pies are baked to order and sent for next day delivery.

HOW DO I COOK MY PIES?

Our pies are delicious served hot or cold. To reheat, pop into preheated oven at 180ºC/gas mark 4 for 25 minutes for small pies and 35 minutes for large pies or until golden brown and piping hot throughout. Times may vary depending on your appliance.

HOW LONG CAN MY PIE BE KEPT IN THE FRIDGE?

Our pies are baked fresh to order so they will be in top condition in your fridge for 5 days including the day of delivery.

 CAN I FREEZE MY PIES?

Yes, our pies are baked fresh daily and can be frozen for up to 6 months. Defrost the pie before reheating and make sure it’s cooked throughout before serving. Do not refreeze.

 DO YOU HAVE A GLUTEN FREE RANGE?

Yes, we have separate gluten free pie packs. We do not send gluten free pies in the same box with those that contain gluten in order to avoid cross contamination.

 HOW WILL MY PIES ARRIVE?

Your pies will arrive safely and carefully packed in a temperature controlled box. They will need to be placed in the fridge or freezer on arrival. Your pies will arrive with a 5 day shelf life and can be frozen for up to six months.

 WHERE DO YOU DELIVER?

We can currently deliver across mainland UK.

WHEN WILL MY PIES BE DELIVERED?
We usually deliver within 4 working days of your order. Our overnight courier cannot deliver on Saturdays, Sundays or Mondays. If you require delivery further into the future please let us know when you need them by in the additional information box at checkout.

WHAT ARE THE DELIVERY CHARGES?
There is a £4.95 postage charge and FREE POSTAGE for orders over £60.

DO I HAVE TO BE AT HOME?
You do not need to be home to sign for delivery. Please let us know where we can leave your temperature controlled box should you be out when it arrives.

HOW WILL I KNOW WHEN MY PIES ARE ARRIVING?
You will receive an interactive text message from the overnight courier service on the day of delivery, please do not elect to delay the arrival of your perishable goods.