The Packaging
All our freshly baked produce is delivered in specially designed temperature controlled boxes that stay chilled for up to 48 hours, so all your food arrives super fresh and ready to eat every time you order.
When you order Turner’s Pies by Post they arrive with:
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- Top quality temperature controlled boxes – Our insulated boxes are assembled with an insulated lining, keeping your pies fresh for up to 48 hours.
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- Gel ice packs – These specially designed ice packs are pre-cooled before enveloping your order to ensure your pies arrives chilled (not frozen). They help keep your pies fresh and they can be reused or recycled afterwards. – Our ice packs can be safely drained down your kitchen sink and the plastic can be recycled with other bags at your local supermarket.
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- Double walled corrugated box – Our boxes are stronger and better insulated than ordinary boxes they are specifically designed to contain chilled goods.
- Recyclable & reusable – All our packaging has been designed to be reused or recycled. Why not reuse our ice packs for picnics?
Our Couriers
Our deliveries are carried our by our third party partners, APC Overnight and DPD (depending on your location and delivery date). You will receive notifications throughout the process from us and from our couriers directly via email. You can use their websites to track your order with your unique consignment number and postcode. Your consignment number will be sent to you via email once your pies have been collected.
On the day of your delivery our couriers will send you notification of your 2 hour time slot. As our parcels are perishable, our couriers operate an automatic “Leave in a Safe Place” policy. This means you do not need to be in to accept your parcel. Your driver will leave it in a safe place. Some areas of the country are still practicing “contactless delivery” to protect you and your driver. In this instance this means that they may not knock on your door. In all cases, your driver will notify you of successful delivery via email.
For more information, you are welcome to visit their websites.
Where do our couriers deliver?
We deliver across mainland UK. Unfortunately we are not currently able to deliver to Ireland or most of the Scottish Highlands and Islands.
We cannot currently deliver to the following postcodes:
AB 30 – 56
FK20 – 21
HS1 – 9
IV21 – 24, IV26 – 29, IV38 – 63
KA1 – 4, KA8 – 17, KA 20 – 25, KA 27 – 30
KW0 – 17
PA20, PA36, PA40 – 78, PA80
BT All
GY1 – 10
HS All
IM All
JE All
PH30 – 31, PH33 – 48, PH60
TR21 – 25
ZE1 – 3
These are subject to change.
Exceptions and Additional Charges
The following postcodes are limited to weekday deliveries and also have an additional delivery charge as they are more challenging for our courier to get to. As they cannot be delivered to on a Saturday, please keep this in mind when choosing your delivery date. We have automatically blocked out Saturday deliveries for these postcodes to help you at the checkout. These addresses are in the Isle of Wight and the Scottish Highlands.
PO30 – 41
AB10 – 16, AB21 – 25
FK1 – 19
IV1 – 20, IV25, IV30 – 37, IV63
KA5 – 7, KA18 – 19, KA26
KY1 – 16, KY99
PA21 – 39
PH3 – 26, PH32, PH49 – 50
If you have a query or issue with your delivery, do not hesitate to call
APC’s customer service team on: 0800 37 37 37
DPD’s customer service team on: 0121 275 0500
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